Privacy Policy

Last Updated: October 22, 2025

For your convenience, we may translate this Privacy Policy into other languages

Scope of this Privacy Policy

This Privacy Policy explains how Qollum ("we," "us," or "our") collects, uses, shares, and protects personal information when you use our products and services, including our websites, communications (e.g., phone calls, SMS, chatbots, and emails), and mobile applications (collectively, the "Service").

If you reside in the U.S. or Canada, your controller is Qollum, a CA corporation headquartered in San Francisco, California. If you are a "European Resident" (EEA, Switzerland, or the UK), your controller is Qollum. Capitalized terms not defined here have the meanings given in our Terms of Service.

The Service

We process personal information to: provide and secure the Service; personalize recommendations (including halal-tagged listings); fulfill requests (e.g., bookings, quotes); improve features; conduct analytics and research; display and measure advertising; provide customer support; communicate with you; maintain backups; comply with law; and protect our users, partners, and the public.

Data You Share With Us

Below are common categories of personal information you may provide, with summaries of how we use them.

Account Information

Data:

Name, email, phone, username/handle, password, profile photo, city/primary location, preferences (e.g., cuisine, prayer-friendly seating), birth month/year (optional), and any other details you add.

Use:

Create and manage your account; personalize results and recommendations; show selected profile elements publicly (e.g., first name + last initial, city, profile photo); support safety and integrity; provide advertising or ad attribution where permitted. You can edit certain fields in Account Settings.

Business Information

Data:

If you represent a business, we may collect the business name, address, contact details, hours, menus, halal claims/certifying body, and professional background you submit.

Use:

Create or manage business pages; display accurate listings; communicate with you; verify halal claims where possible (see "Halal Disclaimer" below).

Public Content

Data:

Reviews, ratings, photos/videos, lists, bookmarks, check-ins, compliments and reactions, follows, suggested edits, and RSVPs. Metadata (e.g., date/time/location in media) may be collected.

Use:

Your contributions are publicly visible on the Service (and may be indexed by search engines). Some visibility can be adjusted in Account Settings.

Halal Disclaimer (important)

We do not certify or guarantee halal status, compliance, or certification of any business, product, or item listed on the Service. Halal indicators may be self-reported by businesses or community-provided and can be outdated or inaccurate. Always verify directly with the business and recognized certifiers.

Data We Collect From Your Use of Our Service

Activity

Data:

Searches, pages viewed, clicks, businesses you contact, items you bookmark, transactions, date/time of visits.

Use:

Personalize results and defaults (e.g., city); improve relevance; security/fraud prevention; analytics and advertising/attribution (where allowed).

Device & Network

Data:

Browser type/language, device type, OS, IP address, mobile carrier, Wi-Fi SSID (where applicable), advertising identifiers (IDFA/GAID), referring/exit URLs, app version, crash logs.

Use:

Secure and operate the Service; debugging; analytics; personalization; advertising/attribution where permitted.

Mobile Identifiers, Cookies & Similar Technologies

Data/Tech:

Cookies, web beacons, pixels, tags, SDKs, local storage, and mobile advertising IDs.

Use:

Authentication; preferences; analytics; security; personalized content; and (if enabled) advertising and ad attribution.

Controls:

Manage cookies in your browser/app and via our Cookie Preferences. Mobile OS settings can limit ad tracking and precise location. Disabling certain cookies may affect functionality.

Data We Collect From Third Parties

Acquired/Public/Partner Data

Data:

Business contacts and details from public sources; halal certifier public lists; mapping/verification partners; anti-fraud vendors.

Use:

Keep listings accurate; communicate with businesses; verify claims where feasible; protect the Service.

Our Role as a Service Provider (to businesses)

When you transact with a business through our Service (e.g., reservation), we collect information on the business's behalf and share the necessary details with that business to fulfill your request. We do not use such data outside our service-provider role except as disclosed here or with your direction.

Our Service Providers

We work with processors for hosting, analytics, messaging, moderation, payments, security, support, ad delivery/measurement, and other functions. Where required, they are bound by contracts to process personal information only on our instructions and consistent with applicable law.

Data We Share With Third Parties

Affiliates & Business Transfers

We may share information with our subsidiaries/affiliates under common control, subject to this Policy. If we undergo a merger, acquisition, or asset sale, your information may transfer to the successor, subject to this Policy.

Advertisers, Businesses & Other Third Parties

We may share de-identified, aggregated, or non-identifiable information for analytics and ad measurement (e.g., how many users saw or interacted with ads, or visited a location estimate). Businesses on the Service can see your public content/activity and information you choose to share with them (e.g., in a quote request).

Investigations & Legal Disclosures

We may access, preserve, and disclose information if we believe it is reasonably necessary to: comply with legal processes or requests; prevent or investigate suspected wrongdoing; protect our rights, users, affiliates, or the public; or support programs that warn consumers about deceptive or unsafe practices.

Managing Your Personal Information

Public contributions (reviews, photos, lists, check-ins) can identify you. You may reduce identifiability by limiting profile details or using a handle, but public credibility may be affected. Some discovery features (e.g., "Find Friends") can be limited in Account Settings.

Messages are private only to the extent that senders and recipients keep them private. We may access and disclose messages as permitted in this Policy (e.g., safety, legal requests, abuse prevention).

Artificial Intelligence

We use machine learning and other AI technologies to:

  • Analyze content for ranking, recommendations, translations, and summaries
  • Power features like AI chat/assistants, automated answers, and moderation
  • Detect fraud/spam and policy violations
  • Improve and develop the Service

Where required, we obtain consent (e.g., for certain cookies or precise location). We do not rely solely on automated decisions that produce legal or similarly significant effects without appropriate human review where required by law.

Account Closure and Data Retention

Instructions to close your account are available on the settings tab. When closed, some public contributions may remain visible (e.g., anonymized attribution where feasible), but we dissociate your profile where possible.

We retain information as needed for the purposes in this Policy and as permitted or required by law (e.g., security, fraud prevention, legal compliance, backups).

You can request deletion via our support team at support@qollum.com

Children

The Service is not directed to children under 13 (or older where local law applies). European Residents must generally be 18+ to use the Service. Quebec residents must be 14+. If you believe a child has provided personal information without appropriate consent, contact us and we will take steps to remove it and terminate the account.

Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure. Please use caution when sharing information publicly.

How to Contact Us

European Residents (controller):

Qollum – Attn: Data Protection Officer

Non-European Residents (controller):

Qollum – Attn: Data Protection

455 MARKET ST STE 1940 #426717

SAN FRANCISCO, CA 92105

Email: support@qollum.com

(subject: "Attention DPO" where applicable)

We may take reasonable steps to verify your identity before fulfilling requests.

Modifications

We may update this Policy from time to time. The current version will be posted with the "Last Updated" date. For material changes, we will provide reasonable notice (e.g., email or in-product notice) prior to or on the effective date. Your continued use after the effective date signifies acceptance.

United States Residents: Your Privacy Rights

We do not sell customer lists for money. We may "sell" or "share" personal information as defined by CPRA/CCPA when we use ad/analytics partners for cross-context behavioral advertising (e.g., via cookies or mobile IDs). You may opt out via our "Do Not Sell or Share My Personal Information" link and we honor Global Privacy Control signals where required.

Depending on your state (e.g., CA/CO/CT/UT/VA), you may have rights to: know/access, delete, correct, portability, opt-out of sales/sharing/targeted advertising, limit the use of sensitive PI, and non-discrimination.

Submit requests via our Privacy Request Portal or support@qollum.com. We will verify requests as required by law and respond within statutory timelines.

European Residents: Your Privacy Rights (GDPR/UK-GDPR)

Controller: see "How to Contact Us."

Legal bases: performance of a contract; legitimate interests (security, fraud prevention, product improvement, limited personalization compatible with your rights); consent (where required—e.g., certain cookies/ads, precise location); legal obligations; vital interests (rare).

Your rights: access, rectification, erasure, restriction, portability, and objection (including to profiling/personalization where based on legitimate interests). Where processing relies on consent, you may withdraw consent at any time.

Exercise rights via support@qollum.com or our Privacy Request Portal. You may lodge a complaint with your local supervisory authority.

International transfers: We may transfer personal information outside the EEA/UK/Switzerland (e.g., to the U.S.). Where required, we use appropriate safeguards such as Standard Contractual Clauses and complementary measures. Details available on request.

Quebec Residents: Your Privacy Rights

Subject to legal limits, you have rights to be informed, access, rectification, erasure, withdraw consent, restrict processing, and data portability.

Submit requests via our Privacy Request Portal or support@qollum.com. If we rely on consent, you may withdraw it at any time; withdrawal won't affect prior lawful processing.

You can also manage Cookie choices in Cookie Preferences and marketing preferences in Account Settings.